For exchanges and returns, contact our customer service on WhatsApp (91) 98862-9966 or by email at contato@orionperfumaria.com.br. We are open Monday to Friday, 8 am to 6 pm, and Saturday, 8 am to noon, except holidays.
Defective product, damage in transit or tampered order
- Check the package on delivery. If it has been opened or a product is damaged, refuse the order and write the reason on the invoice.
- If you have already received the order, contact us within 7 calendar days of receipt. The item will be replaced with an identical product, subject to stock, once the return reaches the shop.
Change of mind
Under Brazil’s Consumer Protection Code, you have the right to withdraw from your purchase.
- Contact us within 7 calendar days of receipt.
- Return the product intact, with the order invoice.
- Once the return reaches the shop, we will exchange it for another product of the same value, subject to stock. If you prefer not to exchange it, we refund the amount.
Refunds
- Pix and boleto: provide the buyer’s full name, CPF, bank, branch and account number, or Pix key.
- Credit card: the refund is requested from the card issuer and may appear on up to two subsequent statements, depending on the due date. This timeframe depends on the card issuer.